Support
Main Page > ProSim737 Manual | ProSimA320 Manual > Support
The three ProSim-AR suites (737NG, 737MAX and A320) are complex software suites that interact with many different third party hardware interfaces. Occasionally you may find you need additional support to troubleshoot a difficulty you run into.
ProSim-AR provides support in two ways:
1 The ProSim-AR Forum
The quickest place to get answers is the ProSim-AR Forum, a thriving community of ProSim users always ready to share their knowledge. You'll also find ProSim developers will often contribute, and many of the hardware suppliers also have a dedicated presence in the forums for more specific hardware-related questions.
Click the following links to go directly to the major sections within the forums:
2 ProSim-AR Technical Support
If you require more in-depth support or want to report a bug you can submit a support ticket via the ProSim-AR Support Center.
When submitting a ticket, please provide as much detailed information as possible, such as:
- Computer hardware
- CPU
- RAM amount
- Graphics card
- Networked setup or is everything on one computer?
- Software
- Windows version
- Antivirus
- Version of FSX/P3D/MSFS2020
- ProSim suite version (737NG/MAX/A320)
- Any add-ons such as GSX, ProSimUtils, etc.
- Issue description
- What behavior are you observing?
- What are you trying to achieve?
- What must be done to replicate the issue?
- Log Files - Always attach the crashlog.xml, and any other pertinent log files found in the module's root folder, to your ticket
3 Support files
Each module creates several config and log files located within the module's root folder. Below is a short overview of these support files.
Note that not all the following files are created by each module. Some are only applicable to specific ProSim modules.
| Filename | Description |
| Config.xml | All ProSim modules will store their configuration in a file called config.xml.This file contains all the selected options. |
| Cockpitsetup.xml | ProSim stores the various cockpit configurations in this file. The configurations can be changed in the 'Cockpit Setup' tab of the instructor station. |
| Positions.xml | ProSim stores preset positions in this file. Preset positions can be stored in the “Setup” tab of the instructor station. |
| Translations.xml | ProSim stores position translations in this file. Translations can be configured in the 'Setup' tab of the instructor station. |
| Companyroutes.xml | ProSim stores all company routes in this file. Company routes are managed in the CoRoutes tab of the instructor station. |
| Transitionaltitudes.xml | This file contains the transition altitudes for all global airports. It is only read by ProSim and distributed in the main package. |
| log-(module name).txt | The log-(module name).txt file and log-(module name)_x.txt files contain logging information about the running system. ProSim system rotates log-(module name).txt into log-(module name)_1.txt when the file is full, so only the most recent logs are kept. |
| Crashlog.txt | The Crashlog.txt files contains logged internal exceptions from ProSim737 System. Always include this file when reporting an issue to the support. |
