Difference between revisions of "Support"
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− | + | [[Main Page]] > [[ProSim737 Manual]] | [[ProSimA320 Manual]] > Support | |
+ | The three ProSim-AR suites (737NG, 737MAX and A320) are complex software suites that interact with many different third party hardware interfaces. Occasionally you may find you need additional support to troubleshoot a difficulty you run into. | ||
− | == | + | ProSim-AR provides support in two ways: |
− | + | ==The ProSim-AR Forum== | |
+ | The quickest place to get answers is the [https://forum.prosim-ar.com/ ProSim-AR Forum], a thriving community of ProSim users always ready to share their knowledge. You'll also find ProSim developers will often contribute, and many of the hardware suppliers also have a dedicated presence in the forums for more specific hardware-related questions. | ||
− | + | Click the following links to go directly to the major sections within the forums: | |
− | + | *[https://forum.prosim-ar.com/viewforum.php?f=2 ProSim General Forum] | |
− | + | *[https://forum.prosim-ar.com/viewforum.php?f=11 ProSim 737-8 Forum] | |
+ | *[https://forum.prosim-ar.com/viewforum.php?f=132 ProSim 737 MAX Forum] | ||
+ | *[https://forum.prosim-ar.com/viewforum.php?f=92 ProSim A320 Forum] | ||
+ | *[https://forum.prosim-ar.com/viewforum.php?f=16 ProSim Various Forum] | ||
+ | ==ProSim-AR Technical Support== | ||
+ | If you require more in-depth support or want to report a bug you can submit a support ticket via the [https://prosim.atlassian.net/servicedesk/customer/portals ProSim-AR Support Center]. | ||
− | + | When submitting a ticket, please provide as much detailed information as possible, such as: | |
− | + | *'''Computer hardware''' | |
+ | **CPU | ||
+ | **RAM amount | ||
+ | **Graphics card | ||
+ | **Networked setup or is everything on one computer? | ||
+ | *'''Software''' | ||
+ | **Windows version | ||
+ | **Antivirus | ||
+ | **Version of FSX/P3D/MSFS2020 | ||
+ | **ProSim suite version (737NG/MAX/A320) | ||
+ | *'''Any add-ons such as GSX, ProSimUtils, etc.''' | ||
+ | *'''Issue description''' | ||
+ | **What behavior are you observing? | ||
+ | **What are you trying to achieve? | ||
+ | **What must be done to replicate the issue? | ||
+ | *'''Log Files - Always attach the crashlog.xml, and any other pertinent log files found in the module's root folder, to your ticket''' | ||
+ | ==Support files== | ||
+ | Each module creates several config and log files located within the module's root folder. Below is a short overview of these support files. | ||
− | = | + | Note that not all the following files are created by each module. Some are only applicable to specific ProSim modules. |
− | + | {| class="wikitable" | |
− | + | |'''Filename''' | |
− | + | |'''Description''' | |
− | + | |- | |
− | + | |Config.xml | |
− | + | |All ProSim modules will store their configuration in a file called config.xml.This file contains all the selected options. | |
− | + | |- | |
− | + | |Cockpitsetup.xml | |
− | + | |ProSim stores the various cockpit configurations in this file. The configurations can be changed in the 'Cockpit Setup' tab of the instructor station. | |
+ | |- | ||
+ | |Positions.xml | ||
+ | |ProSim stores preset positions in this file. Preset positions can be stored in the “Setup” tab of the instructor station. | ||
+ | |- | ||
+ | |Translations.xml | ||
+ | |ProSim stores position translations in this file. Translations can be configured in the 'Setup' tab of the instructor station. | ||
+ | |- | ||
+ | |Companyroutes.xml | ||
+ | |ProSim stores all company routes in this file. Company routes are managed in the CoRoutes tab of the instructor station. | ||
+ | |- | ||
+ | |Transitionaltitudes.xml | ||
+ | |This file contains the transition altitudes for all global airports. It is only read by ProSim and distributed in the main package. | ||
+ | |- | ||
+ | |log-(module name).txt | ||
+ | |The log-(module name).txt file and log-(module name)_x.txt files contain logging information about the running system. ProSim system rotates log-(module name).txt into log-(module name)_1.txt when the file is full, so only the most recent logs are kept. | ||
+ | |- | ||
+ | |Crashlog.txt | ||
+ | |The Crashlog.txt files contains logged internal exceptions from ProSim737 System. Always include this file when reporting an issue to the support. | ||
+ | |} | ||
[[Category:ProSim737 Manual|16SUPPORT]] | [[Category:ProSim737 Manual|16SUPPORT]] | ||
+ | __NOEDITSECTION__ |
Latest revision as of 22:06, 15 October 2022
Main Page > ProSim737 Manual | ProSimA320 Manual > Support
The three ProSim-AR suites (737NG, 737MAX and A320) are complex software suites that interact with many different third party hardware interfaces. Occasionally you may find you need additional support to troubleshoot a difficulty you run into.
ProSim-AR provides support in two ways:
1 The ProSim-AR Forum
The quickest place to get answers is the ProSim-AR Forum, a thriving community of ProSim users always ready to share their knowledge. You'll also find ProSim developers will often contribute, and many of the hardware suppliers also have a dedicated presence in the forums for more specific hardware-related questions.
Click the following links to go directly to the major sections within the forums:
2 ProSim-AR Technical Support
If you require more in-depth support or want to report a bug you can submit a support ticket via the ProSim-AR Support Center.
When submitting a ticket, please provide as much detailed information as possible, such as:
- Computer hardware
- CPU
- RAM amount
- Graphics card
- Networked setup or is everything on one computer?
- Software
- Windows version
- Antivirus
- Version of FSX/P3D/MSFS2020
- ProSim suite version (737NG/MAX/A320)
- Any add-ons such as GSX, ProSimUtils, etc.
- Issue description
- What behavior are you observing?
- What are you trying to achieve?
- What must be done to replicate the issue?
- Log Files - Always attach the crashlog.xml, and any other pertinent log files found in the module's root folder, to your ticket
3 Support files
Each module creates several config and log files located within the module's root folder. Below is a short overview of these support files.
Note that not all the following files are created by each module. Some are only applicable to specific ProSim modules.
Filename | Description |
Config.xml | All ProSim modules will store their configuration in a file called config.xml.This file contains all the selected options. |
Cockpitsetup.xml | ProSim stores the various cockpit configurations in this file. The configurations can be changed in the 'Cockpit Setup' tab of the instructor station. |
Positions.xml | ProSim stores preset positions in this file. Preset positions can be stored in the “Setup” tab of the instructor station. |
Translations.xml | ProSim stores position translations in this file. Translations can be configured in the 'Setup' tab of the instructor station. |
Companyroutes.xml | ProSim stores all company routes in this file. Company routes are managed in the CoRoutes tab of the instructor station. |
Transitionaltitudes.xml | This file contains the transition altitudes for all global airports. It is only read by ProSim and distributed in the main package. |
log-(module name).txt | The log-(module name).txt file and log-(module name)_x.txt files contain logging information about the running system. ProSim system rotates log-(module name).txt into log-(module name)_1.txt when the file is full, so only the most recent logs are kept. |
Crashlog.txt | The Crashlog.txt files contains logged internal exceptions from ProSim737 System. Always include this file when reporting an issue to the support. |